Holiday Inn Augusta West I-20 By Ihg, Augusta

My stay was a mixed bag; while the hotel's location was excellent for visitors to Fort Gordon, and the beds were quite comfortable, the service left much to be desired. I faced multiple issues including a lack of towels and unresponsive management, which unfortunately put a damper on the experience. The dining options were also not impressive, making it hard to enjoy meals at the hotel.

I had a fabulous experience at this hotel, especially with the friendly and helpful staff who really made our stay enjoyable. The rooms were comfortable, and the indoor pool was a highlight for my family. However, the breakfast options could use some improvement, and the seating in the dining area felt a bit uninviting. Overall, I would recommend this hotel for its great value and nice amenities.

I had a very pleasant stay at this hotel which recently underwent renovations, making it feel almost brand new. The beds were incredibly comfortable, and the breakfast was a delightful surprise with great variety. However, I did notice some areas for improvement, especially in terms of staff engagement and the dining experience, which felt lacking at times.

I had a mixed experience at this hotel. While the room change I requested was handled well, the service from some staff members left much to be desired. The hotel itself was clean, and I appreciated the variety of breakfast options, but I encountered some issues with staff interaction that detracted from my stay. Overall, it's a decent spot, but I wouldn't rush back.

The hotel provided a pleasant experience overall, with comfortable rooms and outstanding customer service that made my stay worthwhile. The clean and quiet environment helped me unwind after a long day. However, I did encounter some issues with the dining experience, particularly at breakfast, which lacked variety. Additionally, while the indoor pool was a nice touch, it could use some improvement in terms of maintenance and cleanliness.